Good questions, honest answers.

Everything people ask before they enquire — cost, privacy, funding, study modes and how matching works.

Is Course Contact really free?
Yes — completely free for learners, no catches. Training providers pay us for qualified enquiries that match their courses. You'll never receive a bill, and the price you pay a provider is the same as going to them directly.
Are you a training provider or college?
No. We're a course-matching service — we don't deliver courses, issue qualifications or handle enrolments. We connect you with accredited providers who do, and you enrol directly with the provider you choose.
What kinds of courses can you match me with?
Nationally recognised qualifications (Certificate II through Advanced Diploma), short courses, licences and tickets (first aid, RSA, White Card) and professional upskilling — across eight-plus study areas, delivered online, on campus or blended, Australia-wide.
What's the difference between nationally recognised training and a short course?
Nationally recognised training (Certificates, Diplomas) is regulated, leads to a formal qualification recognised across Australia, and takes months. Short courses build a specific skill in days or weeks but generally don't carry a formal qualification. Licences and many jobs require the formal one; a skill gap often just needs the short course — tell us the goal and we'll point you right.
How does the matching actually work?
You tell us what you want to learn, how you want to study, your location and timing. We shortlist fitting courses from accredited providers — checked by a real person, not just an algorithm — and send your options, usually within one business day. Only matched providers receive your details.
Who sees my details?
Only us and the small number of providers you're matched with — typically one to three. We never sell your information to marketing lists, and you can ask us to delete your enquiry at any time. See our Privacy Policy.
Can I get government funding or a subsidised place?
Possibly. States and territories subsidise many courses, and eligibility depends on your age, residency, location, prior qualifications and the course. We can flag courses that commonly attract funding, and the provider confirms your exact eligibility before you enrol — so you know the real cost before committing.
How quickly will I hear back?
Matched options usually arrive within one business day. After that, the pace is yours — take as long as you need. No countdown timers, no pressure calls.
Can I study online or around a full-time job?
Yes — a huge share of courses are fully online, self-paced, or run evenings and weekends. Tell us your situation in the enquiry and we'll only match courses whose schedule fits your life.
I'm a training provider — can I join the network?
If you're an accredited, registered provider with responsive admissions, we'd love to hear from you. Use the enquiry form, select "I'm a training provider", and tell us what you deliver — we'll come back with network details and pricing. More on the providers page.

Still wondering about something? Ask in your enquiry → — a real person reads every one.

Ready when you are.

Two minutes to enquire, options within one business day — free.